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Complaints

At CJ’s Events Warwickshire, we are committed to delivering exceptional service to visitors, traders, and clients. However, we understand that unforeseen issues may occasionally arise, and we encourage you to share your feedback to help us address any concerns.

If you have a complaint, please provide us with all relevant details. We will thoroughly review and investigate your concerns, ensuring we resolve the matter promptly and effectively.

Step One: Informal Resolution

We believe in resolving complaints informally whenever possible. Whether you are a trader, client or a member of the public, we encourage you to contact our office team directly by emailing info@cjseventswarwickshire.co.uk to address your concern, we hope to have this resolved within 2 working days.

Step Two: Formal Complaint

If your issue is not resolved during Step One, you can escalate your complaint by submitting it in writing to complaints@cjseventswarwickshire.co.uk. Our dedicated Complaints Officer will investigate the matter.

When submitting your formal complaint, please provide the following details to ensure a thorough and prompt review:

  • Date: The date of the incident.
  • Time: The specific time of the incident.
  • Location: Where the issue occurred.
  • What Happened: A detailed description of the incident, including relevant actions, conversations, or observations.
  • Who Was Involved: Names or identifying details of individuals (e.g., staff or traders) involved in the incident, if known.

The more comprehensive your complaint, the better we can understand the issue and work towards a resolution.

A Director will review the Stage Two investigation and respond to you in writing, typically via email, within 10 working days, providing the final position on your complaint along with a detailed explanation. If, for any reason, the review requires more time, we will notify you in writing with an explanation for the delay.

Rest assured, your feedback is important to us, and we will work diligently to achieve a satisfactory resolution.

Our Commitment to Resolution

We are dedicated to addressing your concerns promptly, fairly, and effectively. Our team will work with you every step of the way to ensure your feedback is heard and the issue is resolved to the best of our ability.

Thank you for your cooperation and understanding as we strive to maintain the high standards of service that you expect from CJ’s Events Warwickshire.